Fernando our server was fantastic! He remembered our names and orders everyday! First class service! The Miami Vices were our favorite drinks. The bar food they server was also great!... read more The pool is also family friendly.
Our family came here every day during our vacation and every day Fredy, Adrian, and/or Angela over performed. The food was delicious and the customer service was even better!
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I look forward to coming back 🙂 More
Please do not waste your vacation time or money at any of their resorts. Prior to coming to the resort, I received an email from concierge Samantha asking if we... read more wanted reservations, I submitted a request and, never heard a word back. At check in, we were assured we’d get a call when our room was ready. 5 hours later we hadn’t heard a word and went up to lobby. Our stuff was in the middle of lobby, no one around and when I asked if the room was ready, got handed my card and pushed out. No map of the resort, no going over their too strict rules. Air conditioning didn’t work in either bedroom, which meant no privacy since doors had to be kept open to try to get airflow. After reviewing all of their rules, we found out you can’t have speakers of any kind, can’t sit in pool chairs until after 8am, couldn’t have a cooler anywhere but beach forcing you to buy their extremely overpriced drinks. We bought a food package and half the restaurants were absolutely terrible. They even charged us for things that were included in our package. Upon check out, I only received an invoice of total charged at each place. When I requested an itemized receipt was told it was against the rules and they don’t do that and that’s why they tell you to keep your receipts (cause I totally... Please do not waste your vacation time or money at any of their resorts. Prior to coming to the resort, I received an email from concierge Samantha asking if we wanted reservations, I submitted a request and, never heard a word back. At check in, we were assured we’d get a call when our room was ready. 5 hours later we hadn’t heard a word and went up to lobby. Our stuff was in the middle of lobby, no one around and when I asked if the room was ready, got handed my card and pushed out. No map of the resort, no going over their too strict rules. Air conditioning didn’t work in either bedroom, which meant no privacy since doors had to be kept open to try to get airflow. After reviewing all of their rules, we found out you can’t have speakers of any kind, can’t sit in pool chairs until after 8am, couldn’t have a cooler anywhere but beach forcing you to buy their extremely overpriced drinks. We bought a food package and half the restaurants were absolutely terrible. They even charged us for things that were included in our package.
Upon check out, I only received an invoice of total charged at each place. When I requested an itemized receipt was told it was against the rules and they don’t do that and that’s why they tell you to keep your receipts (cause I totally have a dry spot in my bathing suit to do that). No where in the ridiculous rules does it include a statement of having to keep your receipts. Which if someone spouts off a random room number or mistakes are made, the customer has no way to verify charges. I asked to speak with manager and was told that she did not come in until over an hour after we had to leave. Employee assured me she would email it to me, and an email has never been received.
Beware, they very well could be stealing money from you, but no way to tell because they don’t have the integrity to provide detailed invoices of charges. More
The food was delicious and the staff were extremely attentive. Our waiters, Fredy, Arais, Luz, and Adrian were so nice and the manager, Angela made sure everything was... read more perfect! The ambiance of the outdoor setting was wonderful. More
We had a wonderful time celebrating my sisters birthday here at Villa Estancia. We love their pool and we had exceptional service from Diego!! We’ll come back and we’ll be... read more looking for Diego to wait on us!! Thanku for a fabulous time!!
Truly perfect vacation. We went to sleep and woke up listening to the Sea of Cortez. Beautiful views. Exceptional service - from check in to check out. Spotless! Shout... read more out to Alejandro - our server at the beach. Can’t imagine how many steps he gets in every day! We can’t wait to go back.
We had a great time. The resort was very clean, the pool was nice. The beach is nice but very steep. Try the mango margaritas with Tajin on the rim.... read more The check-in process was easy and Alberto was great at the pool! It was nice to be able to use all 3 resorts.
We had a fabulous time. We loved our suite. Six "Mom" friends traveled together and it was amazing. We appreciated that it was very quiet. The beds were very comfortable,... read more the kitchen well stocked, and plenty of towels. We had the perfect amount of space and a great view! I love the feature that when the sliding doors open the AC automatically turns off, then back on when they are shut. I want to do this at my house! The pool temperatures were perfect and they weren't too crowded. It was nice that we could charge to our room and not have to carry cash around with us. The suite and the grounds were very clean and nicely landscaped. The gym was also nice and clean. I highly recommend this place and would be happy to go back again. More
Juan rodrigo barrero was an amazing room service provider. We loved him!
And eduardo and leti in pool services were great, they remembered me fr last year and took... read more great care of my mother and I.
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