We have been coming here for years and the service, food, drinks and experience is always second to none. It truly is the royal treatment and I love and cherish... read more the time spent here with my family. Special shoutout to Terri (the boss), Devi (aka junior), Axel and all of the staff at the pool for their great service and for always making us laugh. More
Absolutely my favorite hotel in Cabo! We travel quite a bit to Mexico because my husband and daughters scuba dive and Villa La Estancia is our new favorite place in... read more Cabo. Not to packed, not to quiet, great staff and a fantastic spa!
We love this place! We usually like to try out different hotels, but for us it will be La Estancia every time we travel to Cabo! It’s quiet... read more and not a party scene, though there is much to do! The pool is great and you are right on the beach if you prefer. The restaurants on the property are awesome. Our internet in the room wasn’t great and the tv in our unit needs to be replaced (1308b) but the internet at the pool was strong. We will be back!!
Our visit to Villa La estancia has always been wonderful. Our suite is amazingly clean everyday with the supervision of Perla. Our food is always perfect and the staff are... read more never short of high quality service. Angela is the best supervisor, providing continuous support to her staff and always ready to ask and listen to whatever we need. She always goes the extra mile to make sure we get what we want. Luz is always on the go, very hardworking and follows up on everything even our family adventures. Alberto, Fernando, Anais, Adrian and all the other staff I might have failed to mention made our stay memorable as always. Always is the best descriptive word for this place that is why we will always be back. By the way, we are planning our 4th trip back. Highly recommend this place. You should definitely try for yourself and prove me wrong. More
Axel waited on us by the pool and was very attentive and helpful! We always had what we needed without being bothered frequently. Service was great, and would highly recommend... read more the location and service More
Please do not waste your vacation time or money at any of their resorts. Prior to coming to the resort, I received an email from concierge Samantha asking if we... read more wanted reservations, I submitted a request and, never heard a word back. At check in, we were assured we’d get a call when our room was ready. 5 hours later we hadn’t heard a word and went up to lobby. Our stuff was in the middle of lobby, no one around and when I asked if the room was ready, got handed my card and pushed out. No map of the resort, no going over their too strict rules. Air conditioning didn’t work in either bedroom, which meant no privacy since doors had to be kept open to try to get airflow. After reviewing all of their rules, we found out you can’t have speakers of any kind, can’t sit in pool chairs until after 8am, couldn’t have a cooler anywhere but beach forcing you to buy their extremely overpriced drinks. We bought a food package and half the restaurants were absolutely terrible. They even charged us for things that were included in our package. Upon check out, I only received an invoice of total charged at each place. When I requested an itemized receipt was told it was against the rules and they don’t do that and that’s why they tell you to keep your receipts (cause I totally... Please do not waste your vacation time or money at any of their resorts. Prior to coming to the resort, I received an email from concierge Samantha asking if we wanted reservations, I submitted a request and, never heard a word back. At check in, we were assured we’d get a call when our room was ready. 5 hours later we hadn’t heard a word and went up to lobby. Our stuff was in the middle of lobby, no one around and when I asked if the room was ready, got handed my card and pushed out. No map of the resort, no going over their too strict rules. Air conditioning didn’t work in either bedroom, which meant no privacy since doors had to be kept open to try to get airflow. After reviewing all of their rules, we found out you can’t have speakers of any kind, can’t sit in pool chairs until after 8am, couldn’t have a cooler anywhere but beach forcing you to buy their extremely overpriced drinks. We bought a food package and half the restaurants were absolutely terrible. They even charged us for things that were included in our package.
Upon check out, I only received an invoice of total charged at each place. When I requested an itemized receipt was told it was against the rules and they don’t do that and that’s why they tell you to keep your receipts (cause I totally have a dry spot in my bathing suit to do that). No where in the ridiculous rules does it include a statement of having to keep your receipts. Which if someone spouts off a random room number or mistakes are made, the customer has no way to verify charges. I asked to speak with manager and was told that she did not come in until over an hour after we had to leave. Employee assured me she would email it to me, and an email has never been received.
Beware, they very well could be stealing money from you, but no way to tell because they don’t have the integrity to provide detailed invoices of charges. More
We absolutely love this resort. We have been to Cabo 5 times and stay here every time. The service is unbeatable and is in a great location in regards to... read more restaurants and downtown. Most rooms are 2 BR suites with a full kitchen which is another wonderful perk. Cannot recommend this place enough!
Our trip was planned by my son‘s mother-in-law for her birthday week! I could not have picked a better resort and or the room we had. The whole experience was... read more amazing. The resort was amazingly clean and modern. The people were totally beyond amazing. Our room, could not have been hardly any better. Ground-floor, the swimming pool room at bar restaurant were right out side our sliding back door patio. So convenient, so beautiful and we will be back for sure. Actually we are already planning on going back in November. Cabo San Lucas was an amazing trip all around.
Scott
First day at villa last answer and the beach was fairly full cuz it was the Christmas New Year's holiday week. But we able to get six chairs and three... read more umbrellas set up for us and food delivery on the beach which was quite good More
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