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Reviews

Hear From Our Guests

Hear From Our Guests

The biggest reward is to satisfy our clients and share their experience with us
  • star rating  Gorgeous Suites, Impeccable Service - I traveled with my husband and teenage son in July to VDE. We stayed in a one bedroom suite which was perfect for us.

    First, the grounds and... read more room were gorgeous. Everything was so well maintained- no chipped paint or wear and tear in the room at all. Even the cushions on the balcony furniture were perfectly cleaned. Housekeeping returned everyday and did way more than would be considered a normal mid-stay cleaning in the US.

    The service by the pool and in the restaurants was awesome, Alberto and Michelle at La Casona were especially memorable but everyone was great, We ate Breakfast there twice and dinner twice. We had lunch in the pool restaurant once. The bartenders at the pool remembered our names and I promise we didn't drink that much :).

    The pool was busy but we were able to get loungers for two of us each day.

    Lesson Learned- I will definitely go back but won't do the all-inclusive option for a couple of reason.

    First, there isn't much dining variety at Estancia alone. In fact, there is only one restaurant/bar open at a time. The desire for variety forces you to go to Palmar or Arco if you have the all inclusive. While the food was fine at both of these places, the waits were long and they were very crowded. In fact, we tried to go to the pizza place at Palmar one night at 8:15. They closed at 10:30 but said the wait was so long they would not be able to accommodate us AT ALL that night. We waited in line at the host stand for 15 minutes just to be told that. We ended up eating in the sport bar and it was busy but ok.

    Second, the whole check signing thing is laborious and confusing. We had drinks included at Palmar and Arco. Everywhere we went we got two checks to sign. I know there was a 15% gratuity on the alcohol we paid for at Estancia but nobody could seem to tell me what gratuity was included in the all-inclusive portion. so we just tipped 20%. It also wasn't like other all inclusives with easy access to food by the pool etc. Also, since you weren't allowed to use the pool (fine with me because it was too crowded). at the other hotels, we only could get drinks there with meals.

    The spa was very nice and my services were great. The gym at Estancia was small and crowded at times. The gym at Arcos was much bigger but we could only use it if we paid $30.

    All that said, we'll definitely be going back to Estancia, will just try and avoid the other two resorts and maybe go out for meals more often for some variety.

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    babymommy
    August 2, 2024

    star rating  We had the BEST dinner cooked by this team at our condo at Villa Estancia in Cabo - Axel, Candelario, Enrique and Luciano. You will not be disappointed, it was... read more a delicious cooked by Candelario and his team. They brought everything from linen to dessert and the flavors were awesome

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    elisabethbD2205QG
    October 25, 2022

    star rating  Alejandro is by far the best server I have ever had at any hotel. He seriously made our trip by having great energy and treating us like family. He brought... read more all the food so quickly and was an amazing guy to be around. Thank you so much, Alejandro!!!

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    madisone603
    June 4, 2022
  • star rating  Sunset dinner at Villa La Estancia. Above and beyond. The service, the food, the ambiance was all AMAZING! Axel was our waiter and we could not have... read more asked for better service and an amazing overall experience. Highly recommend for a special occasion

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    720cheryla
    April 25, 2022

    star rating  Alejandro, Enrique, Guillermo and Axel at the Villa La Estancia pool are outstanding! Professional, courteous and attentive! Both gentlemen make our mornings & afternoon poolside relaxing & enjoyable!... read more Their personal service is second to none! More

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    ccavery
    December 29, 2022

    star rating  Villa La Estancia was the perfect spot for our anniversary. The entire staff was extremely helpful with all of our needs including Lupita and Karla, hotel consierges. The entire resort... read more was spotless and the pool/spa area was very relaxing!! We can't wait to come back!!

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    Stay770280
    December 8, 2022
  • star rating  Amazing staff! Entire resort including beach is attended to and super clean and beautiful. Never crowded, even on weekend. Resort made everything effortless. La Casona is a beautiful restaurant with... read more excellent food. All restaurants within the three resorts are wonderful. Highly recommend La Casona, Patron and Neptune.

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    briangarfield
    May 18, 2022

    star rating  Axel was the best server! He took great care of us on the beach and was very attentive. He was super friendly and made our experience 5 stars! We enjoyed... read more getting to know him and hearing about his background. More

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    Q8038QKlaurat
    June 13, 2022

    star rating  Beautiful resort on one of the only calm swimmable beaches in Cabo. Close to town. We would definitely return. In addition, the staff at the hotel... read more were uniformly outstanding. They were all so kind and helpful. I want to make a special call out to our bellman Rodrigo who really went the extra mile for us. More

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    A2668TDroberts
    January 21, 2023
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